Review Campaigns
Multi-channel, multi-step automated sequences that turn every customer interaction into a review opportunity. This is review request software for agencies that want email, SMS, and WhatsApp in one campaign with intelligent follow-ups that stop when the customer takes action.
7+ ways to add contacts plus 6,000+ apps via Zapier, Make, and n8n. 5 email templates. Video review requests. Smart feedback routing. Built for agencies selling a review generation service, not just sending one-off invites.
One campaign. Three channels. Automated.
Create a single sequence that combines email, SMS, and WhatsApp with configurable timing and intelligent stopping logic.
Immediate
Email + SMS
3 days later
Email only
7 days later
Email + SMS
14 days later
Email only
Default 4-step sequence. Add or remove steps, change channels and timing per step.
Smart follow-up intelligence
Automatically stops sending once a customer takes action. Choose between "stop after redirect" or "stop after open" with configurable duplicate protection windows.
Per-channel messaging
Write distinct copy for email, SMS, and WhatsApp within the same step. The tone that works in email doesn't work in a 160-character SMS.
5 email templates
Star Rating, Survey, Default, Basic, and Personal. The Personal template looks like a real email from a real person, which helps with inbox placement.
Video review requests
Record personalized video messages in-browser or upload existing videos. Auto-generated thumbnails for email. Track video plays as engagement events.
Send time windows
Configure daily send windows so customers only receive messages during business hours. Supports overnight windows and timezone-aware scheduling.
WhatsApp conversational flow
Two-message approach that feels natural. First message asks for feedback, customer replies to receive the review link. Not spammy.
The review funnel
When a customer clicks the review link, they land on a fully customizable feedback form that routes them based on their experience.
Happy path
Customers who rate above your threshold are shown connected review sites (Google, Facebook, Yelp, etc.) with mobile deep linking. Optionally guides them through AI Review Assistant questions first to help them write a better review.
Unhappy path (optional)
Optionally route customers below the threshold to private feedback, a custom support URL, or a contact prompt. Can be disabled entirely if you prefer all customers go straight to review sites.
Fully branded
12+ customizable colors, font selection, custom CSS, logo, company name, disclaimer text, and multi-language support. The form looks and feels like your client's brand.
Add contacts from anywhere
7+ built-in methods plus 6,000+ apps via Zapier, Make, and n8n. Feed contacts into campaigns from your CRM, POS, booking system, spreadsheet, or any workflow.
Manual entry
Add individual contacts with email, phone, and name.
CSV import
Smart column auto-detection, preview, daily send limits, queued processing.
Opt-in page
Shareable URL where customers self-submit. Password protection available.
3-level provider resolution
The system resolves which provider to use with a priority chain: customer's own provider, then organization-assigned provider, then agency default.
Email providers
SendGrid, Brevo, Mailgun, Postmark, Amazon SES, Gmail, Outlook, or any SMTP. Customers can send from their own inbox.
SMS providers
Twilio, Brevo, Telnyx, Bird, and 8 more. Assign different providers to different customers with custom sender IDs.
WhatsApp via Meta
Direct Meta WhatsApp Business API integration. No middleman, no platform markup.
QR codes & NFC cards
Generate trackable QR codes linked to feedback forms. Full analytics with scan tracking, conversion rates, period comparisons, and per-QR performance. NFC tap-to-review cards supported.
See full QR code feature breakdown →Campaign analytics
Track every step of the campaign lifecycle from invite to review. Contact-level activity tracking with 13 distinct events.
New to campaigns? Start with our step-by-step re-activation campaign guide — the fastest way to show value to a newly onboarded client.
Related features
AI Review Assistant
Guide customers through AI-generated questions to write better reviews.
Auto Respond
Automated response rules for Google and Facebook reviews.
Review Widgets
12 widget types to showcase reviews on client websites.
Email Triggered Invites
Automate campaign enrolment from any platform that sends email.
BYOK Providers
Connect your own SMS, email, and WhatsApp providers at wholesale rates.
See whether EMR fits the way
your agency actually runs.
Try the real workflows, brand the platform, and decide with your own eyes whether it belongs in your stack.