WhatsApp for review requests
Connect your own Meta WhatsApp Business API account and send review requests directly through WhatsApp. Your business phone number, your Meta pricing, your compliance — zero markup from EMR. Direct integration with Meta, no middleman.
BYOK WhatsApp is currently in development. Sign up now and it will be available in your account when launched.
What you'll get with BYOK WhatsApp
Connect your own Meta WhatsApp Business API account. Full control over sending, pricing, and compliance.
Your Meta Business API
Connect directly to Meta's WhatsApp Business Platform. Your account, your verification, your compliance.
Your business phone number
Messages come from your client's verified business number. Builds trust and brand recognition.
Direct Meta pricing
Pay Meta's conversation rates directly. EMR adds zero markup. Costs vary by country and conversation type.
Multi-channel campaigns
Add WhatsApp alongside email and SMS in multi-step review request sequences with per-channel messaging.
Per-client assignment
Assign different WhatsApp accounts to different clients. Each client's requests come from their own number.
Template management
Use Meta-approved message templates. Full control over formatting and content.
Why WhatsApp for review requests
WhatsApp has 2+ billion users worldwide. In many markets — Europe, Latin America, Middle East, Asia, Africa — it's the primary messaging channel, ahead of SMS. Review requests sent via WhatsApp often outperform email and SMS in these regions.
Higher open rates
WhatsApp messages are opened within minutes. In WhatsApp-dominant markets, open rates regularly exceed 90%, far higher than email or SMS.
Conversational and personal
WhatsApp feels like a personal message, not a marketing blast. Customers are more likely to engage and leave a review.
Rich media support
Include your client's logo, a branded image, or a thank-you graphic alongside the review request text.
Global reach
2+ billion users worldwide. The dominant messaging platform in Europe, Latin America, Middle East, India, Southeast Asia, and Africa.
How it will work in campaigns
WhatsApp will be a channel option in your review campaigns. Add it alongside email and SMS in multi-step sequences.
Each channel can have its own message copy. Your WhatsApp message can be conversational and informal while your email is more structured.
Contacts with a phone number will be eligible for WhatsApp delivery. The system will respect opt-outs and duplicate prevention across all channels.
Where WhatsApp works best
In these regions, WhatsApp open rates often exceed 90%, significantly higher than email or SMS.
Most competitors don't have this
WhatsApp review requests are rare in the reputation management space. Most competitors offer email and SMS only. Having WhatsApp as a channel gives your agency an edge, especially when serving clients in WhatsApp-dominant markets.
Why BYOK matters for WhatsApp
Shared WhatsApp services are unreliable and limited. Your own Meta Business API account means proper delivery, verified sender identity, and full compliance.
Your own Meta Business API
Connect directly to Meta's WhatsApp Business Platform. Your account, your verification, your compliance.
Your business phone number
Messages come from your client's verified business number — not a shared number. Builds trust and brand recognition.
Direct Meta pricing
Pay Meta's conversation rates directly. EMR adds zero markup. Costs vary by country and conversation type.
Template management
Use Meta-approved message templates for review requests. Full control over what gets sent and how it's formatted.
Per-client assignment
Assign different WhatsApp accounts to different clients. Each client's review requests come from their own verified number.
Compliance control
You manage your own opt-ins, business verification, and Meta policy compliance directly with Meta.
See whether EMR fits the way
your agency actually runs.
Try the real workflows, brand the platform, and decide with your own eyes whether it belongs in your stack.