Deep links are links that take you directly to a specific page within an app. For example, if you click on a deep link to leave a review on Google, it will take you directly to that business page within the Google Maps app instead of Google Maps in your browser.
Why Are Deep Links Important?
On mobile devices customers are more likely to leave a review on a native app than a mobile browser. This is because customers are already logged into the app and it is a more seamless experience. Our platform supports deep links automatically and you can try these yourself by checking out your collect forms.
What happens if a customer doesn't have the app installed?
If a customer doesn't have the app installed our system will automatically redirect them to the mobile browser version of the review source. This is a seamless experience for the customer and they will not notice the difference.
Can I disable deep links?
Yes, you can disable deep links by going to the collect form and unchecking the "Deep links" option under the distribution tab.